Client care

We put you at the centre of everything we do. This focus allows us to make sure the delivery of our service is smooth and efficient. We monitor our performance and regularly review how well we are working for you. We are always willing to implement new methods of case management to improve our high standards.

You can download full details of our client care standards: click here

We are committed to improving how we manage your needs, so we always welcome your feedback. If you would like to let us know what you think of our service, please click here.

If you are unhappy with our service and would like to know how to complain, please click here to download our complaints procedure: click here.

We have data protection policies and procedures in place to protect any data we use which relates to you, for full details click here.